The DStv self service Kenya helps DSTV subscribers by providing them with ability to solve their own technical problems without speaking to DSTV agents for reconnection. This has come in at a time when it takes too long for customers to get through the DSTV Customer care line. DSTV self service Kenya can be accessed by customers through mobile phones, call center and the internet.
How do you reset your DSTV decoder after making payment
You can now reset your DSTV decoder after making payment to clear the E16 error message. Once you make payment to DSTV via Mpesa Paybill No.444900 and there is still no signal. Send an SMS to 3788 by typing ‘Reset’ leave a space and type your DSTV Account No. You need to make sure that your DSTV decoder is on. However, DSTV have really improved nowadays and you should get signal on your TV as soon as you make payment when you decoder is on.
The dstv self service Kenya is intended to solve E16 error, which forms 60% of the errors recorded at MultiChoice’s call centers. Multichoice Kenya said that this service should reduce calls that they receive from call centre by about 80%.
DSTV Self Service Number 3788
The DSTV Self service number 3788 can be used by subscribers to solve simple problems such as
- re-set their accounts
- enquire on the exchange rate
- check the balance
- Check due date
DSTV Self Service Kenya Number
All these services can be done by the subscribers themselves directly from their mobile handsets using DStv self service contact number 3788.
The dstv self service Kenya attracts charges as follows: Kshs 5 for both Safaricom and Airtel subscribers.
DSTV self service login Online
Apart from conducting DStv self service reconnection via SMS, you can also use dstv self service login Online. You need to go to DSTV website to access this service. Go to DStv.com\Kenya and login then access the service. DStv Eazy Self Service is the easy way to manage your DStv subscription online.
The DStv self service helps you to easily clear error codes, locate an installer near you, find answers to frequently asked questions, learn more about your decoder, what packages are on offer etc. Click here to access the service.
One can also use of the Interactive Voice Response (IVR) systems. This service is accessible through the DStv Call Centre pilot lines (020) 423 6000 or 0711 066 000. These will be available through the DStv call centre.
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People who have used the DStv self service contact number have said that it works well and they have been able to solve their problems. Therefore, its confirmed that dstv self service clear error codes via SMS works well.